Information on personal data processing

We are Zenplanto s.r.o. with registered office at U Pergamenky 1145/12, Holešovice, 170 00 Prague 7, Czech Republic, identification number: 07214987, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 296882. We operate a website at

To provide our services, sell goods and operate our website, we process some personal data.

The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“GDPR”).

1. Processing of personal data

A. Processing of personal data when using the contact form

If you enquire about our products and services, we will work with the contact details you provide us, mainly via the enquiry form. These are: your name, surname, e-mail, telephone number, your requirements regarding our products and services, or any other data that you fill in the enquiry form or provide to us as part of a further arrangement.

What is the reason?

We will contact you through them for further arrangements regarding the goods.

On what legal basis?

This is processing on the basis of Article 6(1)(b) GDPR – negotiating a contract or carrying out pre-contractual measures at your request.

How long will we process the personal data?

Unless we establish further cooperation, we will process your data for a maximum of 5 years. from our last communication. 

B. Newsletters (commercial communications)

Unless you are a purchasing customer and have opted us out at the time of purchase, we will use your email address to send out our newsletter.

On what legal basis?

Section 7(3) of Act No. 480/2004 Coll. on certain information society services allows us to do so, unless you have prohibited us from doing so at the time of purchase.

How long will we process personal data?

5 years from your last purchase. You can unsubscribe from the mailing at any time via email or contact us at:

2. Who gets access to the data?

Your data will remain with us. However, there are some companies or other persons who work for us who get access to the data because they help us run our e-shop. These are:

– the provider of the technical solution of the website (eMan a.s., ID No. 27203824, with registered office at U Pergamenky 1145/12, Holešovice, 170 00 Prague 7)

– marketing agency (swiit, s.r.o., ID No. 17420130, with registered office Pod bateriemi 90/9, Střešovice, 162 00 Prague 6)

– e-mailing service provider (ECOMAIL.CZ, s.r.o., ID No. 02762943, with registered office at Na Zderaze 1275/15, Nové Město, 120 00 Prague 2)

We process personal data only in the territory of the European Union.

3. What else you should know

We do not have an appointed data protection officer in our company.

If you have any questions about your personal data, please contact us at or call us at +420 222 202 223.

4. Use of cookies

Cookies are text files containing small amounts of information that are downloaded to your device when you visit our website. Cookies are then sent back to the website or another website that recognises them on each subsequent visit. 

Cookies perform a variety of tasks, such as allowing you to navigate between websites efficiently, remembering your preferences and generally improving the user experience. They can also ensure that the ads you see online are better tailored to your personality and interests.

We use the following cookies on the website:

– Necessary cookies: these are required for the operation of the website, for example, they allow you to log in to secure areas of the site and other basic functionality of the site. This category of cookies cannot be disabled.

– Analytical/statistical cookies: these cookies allow us, for example, to recognise and track the number of visitors and to monitor how our visitors use the website. They help us to improve the way the site works, for example by enabling users to easily find what they are looking for. We only run these files with your prior consent.

– Advertising cookies: these are used to track preferences and allow you to see advertising and other content that best matches your interests and online behaviour. We only run these cookies with your prior consent.

Please note that third parties (including, for example, external service providers) may also use cookies and/or access data collected by cookies on the website.

Who processes cookies for us? 

– Google Analytics, Ads and Doubleclick service provider Google Ireland Ltd. of Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. in accordance with its terms and conditions (,

– Facebook and Instagram, operated by Meta Platforms Ireland, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland in accordance with its terms and conditions (,

– the provider of Sklik and Zboží.cz –, a.s. (registered office Radlická 3294/10, 150 00 Praha 5 – Smíchov), in accordance with its terms and conditions (

Further information about cookies and their current list can be found via individual web browsers, most often under Tools for developers.

Consent can be expressed via a checkbox contained in the so-called cookie bar. You can subsequently refuse cookies in your browser settings or set your browser to use only some of them.

For more information on the management of cookies in individual browsers, please see the following links:

– Google Chrome (

– Firefox (

– Safari (

– Opera (

– Microsoft Edge ( 

– Internet Explorer (

5. Your rights in relation to the processing of personal data

The GDPR gives you, among other things, the right to contact us and ask for information about what personal data we process about you, to request access to this data and have it updated or corrected, or to request a restriction on processing, to request a copy of the personal data we process, to request that we delete your personal data in certain situations, and in certain cases you have the right to data portability. You can object to processing on the basis of legitimate interest. 

If you believe that we are not handling your data correctly, you have the right to lodge a complaint with the Data Protection Authority or take your claims to court.

This policy is effective from 8 June 2023

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